Antelope Valley, California - 54377
Customer Service Manager is a person who can take charge of our customer service department and foster positive relationships with clients. If you know how to find unique ways to lead people and handle customer complaints or concerns, you’d be a perfect fit for this position. Training is provided. Apply Now!
Requirements
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Set a clear mission and deploy strategies focused towards that mission
- Maintain an orderly workflow according to priorities
- Keep accurate records and document customer service actions and discussions
- Take ownership of customers issues and follow problems through to resolution
- 2 Years of Customer Services Experience
- Must be 18 years of age or older
- High school diploma/GED required (Associate degree in a business related field preferred)
Bonuses
- Opportunities for Promotional Advancement
- Paid Vacations - Depending on Departmental Performance
- Bonuses and Compensation (DOE)
Responsibilities
- Oversee our customer service team
- Manage and train Customer Associates with a Customer Service Oriented Focus
- Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
- Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
- On-board new employees and train them based on your expertise and skill set
- Create and implement an effective customer loyalty program
